Welcome to this CS Challenge! We will ask you to complete the following exercise as part of our interview process. It aims at assessing your technical proficiency and inter-personal skills in the context of CSM responsibilities.
You can send us the questions as a simple document via email, or any format you fancy.
Q1) Day-to-day user conversations
All of the presented screenshots below come from our day-to-day conversations with customers or potential customers, about various topics. Write down your answer for each. If you don’t know for sure the answer, feel free to improvise.
Q2) Support ticket escalation
Using the description provided by the customer, write the corresponding bug ticket. Feel free to use a ticket template of your own making. 1) Video https://www.loom.com/share/a492363c0139404a87ca8e4a266e21be 2) Conversation
Upsell is a big part of our daily work, we need to make sure that all of our customers have plans tailored to their needs. Which steps would you take to guide this user to upgrade?
Q4) Future of Surfe
As you probably know a little bit more about Surfe and our features now, what would be - according to you - the next “killer” feature that you would like to have in the product and that you think could scale up Surfe? 😊